Happenings
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ROHL announced its new Authentic Luxury Authorized Showroom Program designating showrooms who meet ROHL’s criteria for outstanding product presentation and product knowledge as their finest. ROHL is known within the industry as one of the best providers of customer service, product knowledge, display and literature programs with an ongoing commitment to customer delight. This program further reinforces this commitment.
The Authorized Showroom Program is underpinned by The ROHL Promise: 
Product Selection, Brand Strength, Customer and Supplier Relationships, Selective Distribution, Customer Service and Inventory Depth. Customer delight can only be delivered when all six of these tenets are wrapped into one outstanding experience. ROHL Authentic Luxury Authorized Showrooms are prepared to deliver that memorable experience. ROHL. Authentic luxury for the kitchen and bath. |
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2008 marks the 25th anniversary of the company that was born from Ken Rohl’s innovative vision. ROHL is no longer a single-man operation. Ken now enjoys the chance to work with his three sons. Lou Rohl, COO and Managing Partner, Mark Rohl, Eastern Regional President, and Greg Rohl, Western Regional President comprise the management team currently driving the growth of the company working the successful model established by Ken a quarter of a century ago.
Today, ROHL is one of the finest names in the business. Ken’s insight into the design desires of American consumers and specifiers encouraged him to canvas Western Europe and New Zealand to find the finest makers of superb products and bring them to the U.S. Ken’s vision included an understanding of the need to establish the strongest, best trained showroom network imaginable.
Supported by an unsurpassed customer service group and topped off with a commitment to developing a brand that stands for performance, authenticity and elegance, ROHL is setting the standard for the industry’s luxury segment. |
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Ken Rohl, industry innovator and Chairman/CEO of ROHL, was inducted into the National Kitchen & Bath Hall of Fame on April 10, 2008 at the annual NKBA gala in Chicago. Celebrated for his 45 year career in the industry, Ken was recognized for his involvement with St. Charles cabinets, KWC faucets and the creation and building of ROHL LLC luxury faucets
and fixtures.
 A visionary and impressive product developer, Ken has helped to build the decorative products hardware and accessories segment by working with specialty makers of luxurious fixtures and faucets for the kitchen, bath and hospitality markets.
Ken was inducted this year along with Eliot Sefrin, publisher of Kitchen & Bath Design News and David H. Newton, Certified Master Kitchen & Bath Designer. All three inductees were mentioned in the May issue of Kitchen & Bath Design News.
The Kitchen and Bath Industry Hall of Fame honors individuals who have contributed to the growth and professionalism of the Association and the kitchen and bath industry as a whole. Inductees are selected by a standing program committee from nominations made since the Hall of Fame's establishment in 1989.
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ROHL was honored
to be recognized as the 2007 DPHA Customer Service
award recipient at the Decorative Plumbing and Hardware Association
Show in October 2007. Ken Rohl, Chairman/CEO of ROHL and Mark Rohl,
Eastern Regional President of ROHL, were both present to receive the
award.
 The ROHL Customer Service Department encompasses six
Customer Service Associates (Natalie Gonzalez, Vanessa Martinez, Doug
Ducat, Sabrina LeSueur, Victor Serrato, Emmitt Chitwood) and three Technical
Support Associates (Charlie Goldberg, Steven Gomer and Erik Sealy) and is an integral
part of the Inside Sales Support Team. This team is comprised of personnel
that respond to various other needs of our customers: Returned Goods
Coordinator (Joe Barrette), Billing and Credit Clerk (Guille Quiroz),
Order Entry Clerks (Alejandra Velazquez & Christine Jackman) and Inside Sales
Coordinator (Lisa Kendziorski). Let us not forget about our Receptionist (Alex Jandete)
who is the voice of ROHL to incoming callers. Rounding out the team is Jamie Hamm, our Customer
Service Manager who handles the day to day processes. The entire team
is led by Nichole Martinez, Director of Inside Sales Support.
The award is peer nominated and recognizes a customer
service department based on responsiveness, courtesy, knowledge, the ability
to go above and beyond and overall performance. |
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The Irvine Barclay Theatre held its 4th Annual Presentation of the Jade Award on April 21st. ROHL is thrilled to announce that Ken and Amber Rohl were 2007 Jade Award Honorees! Rancho Bravo was this year’s theme, reflecting on California’s ranch-style past. Laura and Lou Rohl, Chief Operating Officer of ROHL, Mishel and Greg Rohl, ROHL’s Western Regional President, Sylvie and Skip Johnson, VP of Marketing Communications at ROHL, and Paul Satkin, CFO, and his wife, Karen Duprey were all happy to join them at this festive event.
The Irvine Barclay Theatre is a public benefit corporation established as an innovative public-private partnership with the vision of building a unique performing arts venue. The partners are the private sector, the City of Irvine and the University of California, Irvine.
 The Jade Award honors those who have had extraordinary impact on behalf of the Barclay through their leadership, philanthropy and creativity. The Rohl’s have a deep passion for the Barclay. Ken has served two consecutive terms on the theatre’s board of directors and then as its chairman. Amber Rohl, Ken’s wife, has served as a member of the Bravo Barclay Committee and has hosted numerous gatherings for the theatre’s patrons in their Irvine home. Over the last few years the ROHL Company has sponsored renowned artists at the Barclay Theatre.
Shown in picture: Rohl Family... (l-r) Lou & Laura Rohl, Greg & Mishel Rohl, Amber & Ken Rohl Seated: Valinda Martin & Myles Elsing |
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 Do you ever wonder how those beautiful ROHL Kitchen Shaws Original Fireclay Sinks are really made? Well, ROHL has launched a Shaws video on the KBDN Video Network where you can see the entire process of how a ROHL Shaws Sink is handcrafted from start to finish. You will learn about the history of these sinks and see firsthand from the fireclay being poured into the mold to the artisan inspection and finally the artisan signing and packaging the sink for delivery.
ROHL Shaws Fireclay Sinks were first made in 1897 and are still made in the town they began in northern England. These apron front sinks are known for their beauty and practicality of being acid, alkali, scratch and impact resistant.
To see the ROHL Shaws Original Fireclay Video, CLICK HERE.
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